Reservations and Operations Executive
Dubai, United Arab Emirates
Full Time
Experienced
TASKS AND RESPONSIBILITIES
- Manage travel arrangements as required for internal and external clients: Planning and managing travel arrangements such as hotel bookings, airline flights, ground transportations and etc. as per company travel policy for internal clients travelling in business trips.
- Handles emails and telephone calls within the agreed service agreement.
- Maintaining and updating the Sales Report in all services for both internal and external clients for Travel Billing Report purposes.
- Accurately prepare shift handover and communicate and make a briefing to the next shift colleagues.
- Process payment and forward all the related invoices to Finance Department and communicate if there is any discrepancy and disputes.
- Ensuring all hotel, ground transportation proposal to materialized and zero lost bookings.
- Maintaining commission and refund records for accounting purposes.
- Escalation of customer complaint to Operations Manager.
- Safekeeping Travel System credentials and database.
- Maintaining and updating client instructions database and folders.
- Maintaining and safekeeping of Trinetium and Clients passports and important documents.
- Responsible for pre-flight and post-flight monitoring.
- Report all technical issues of Golden Ring platform to Technical Support team.
- Influence the decisions by providing feasible option to all operational units to enhance and improve performance in order to meet standards set.
- Coordinate and collaborate with Technical Support, Commercial & Finance
Experience
- He/she must have at least 2 years’ experience working in a travel environment.
- Proven experience in well-known travel agency.
- Experience in Airline ticketing and hotel booking.
Qualifications
- Degree in Travel (desirable).
- Travel experience and knowledge of booking system, lGDS, Amadeus, loyalty programs in travel industry.
- University degree (desirable).
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